COURAGEOUS CONVERSATIONS VIRTUAL WORKSHOP

3 Part Virtual Workshop

DATES:  (NOTE – times are AEST and you need to
attend all 3 workshops)

• Part 1 – Mon August   8, 2022       9.30am – 12pm
• Part 2 – Wed August 10, 2022       9.30am – 12pm
• Part 3 – Mon August 22, 2022      11am – 12.15pm

NOTE: Places are limited to 15 per workshop to enable people to have their cameras on and be able to participate throughout the workshops

Workshop Information

Are you struggling with any of the following?

• Giving constructive feedback
• Assertive communication
• Challenging unacceptable behaviour Responding to criticism
• Communicating change or the need for improved performance
• Dealing with difficult people and managing emotions (theirs and yours)

The workshop is delivered in three parts as follows:

Part 1 – 2.5 hour workshop (with break)

• Why some conversations (and people) are so difficult
• Explore our current challenges and blocks in having courageous conversations including:
  • Cultural / behavioural issues
  • Cognitive load
  • A lack of trust
  • State of our mind and wellbeing

• Overview of the Courageous Conversations model:
  • To confront tough issues with courage, compassion and confidence
  • To explore preparation frameworks that identify your purpose and agenda that support you to develop effective opening statements and interact effectively
• Identify opportunities to become more assertive in our interactions
• Becoming a more effective (and courageous) communicator
  • Utilising effective listening behaviours that support positive outcomes and enhance focus
  • Explore the use of questions in assertive conversations
• Action learning – Use the planning tool with the case study and develop your own opening statement

Part 2 – 2.5 hour workshop (with break)

• Explore the key elements of assertive communication
• Discuss examples of direct and sensitive communication
• Practice delivering your opening statement, use effective questioning and listening with the Courageous Conversation model
• Explore an alternative model to support your assertiveness and communication
• Learn how compassionate empathy can strengthen your perspective taking capability
• Explore mindfulness practices to strengthen your attention, emotional control and your feelings of uncertainty and stress
• Action learning project that encourages you to confidently practice courageous conversations

Part 3 – 1.25 hour review workshop

In this review we will do a quick recap and then each participant will share their insights, reflections, challenges and lessons learned. Sharing and listening to others will also support learning from others and build your confidence to continue to practice.  Final tips around managing emotions will be shared to cultivate curiosity and compassion.

We look forward to you joining us!