How to be more effective in delivering and responding to difficult conversations in today’s complex and pressured workplace.

Are you struggling with any of these issues?

  • Wanting to give feedback but afraid of the consequences
  • Not knowing how to start a difficult conversation
  • Negotiating a better outcome for yourself
  • Frustrated that others are not doing what they say they will do
  • Dealing with difficult personalities
  • Managing emotions, yours and others
  • Having to communicate change
  • Addressing unnecessary resistance

This is an opportunity for participants to gain a greater knowledge and understanding of the fundamental skills required to be more effective in delivering and responding to difficult conversations in today’s complex and pressured workplace. Upgrade your confidence and communication skills in this important area. It is your ability to manage yourself and others in difficult situations and conversations that sets you up for success.

This one-day workshop is suitable for anyone wanting to improve their communication and assertiveness skills and covers:

  • Why some conversations and people are so difficult
  • A self-assessment of your communication
  • Assertiveness techniques – being a more courageous communicator
  • Managing emotions – develop your emotional intelligence
  • Understand your natural conflict style and be provided with models to enhance this
  • Workshopping your current issues
  • Developing practical strategies that will work

YOU CAN COMPLETE THE COURAGEOUS CONVERSATIONS COURSE BY:
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