How to be more effective in delivering and responding to difficult conversations in today’s complex and pressured workplace.
Are you struggling with any of these issues?
Wanting to give feedback but afraid of the consequences
Not knowing how to start a difficult conversation
Negotiating a better outcome for yourself
Frustrated that others are not doing what they say they will do
Dealing with difficult personalities
Managing emotions, yours and others
Having to communicate change
Addressing unnecessary resistance
This is an opportunity for participants to gain a greater knowledge and understanding of the fundamental skills required to be more effective in delivering and responding to difficult conversations in today’s complex and pressured workplace. Upgrade your confidence and communication skills in this important area. It is your ability to manage yourself and others in difficult situations and conversations that sets you up for success.
This one-day workshop is suitable for anyone wanting to improve their communication and assertiveness skills and covers:
Why some conversations and people are so difficult
A self-assessment of your communication
Assertiveness techniques – being a more courageous communicator
Managing emotions – develop your emotional intelligence
Understand your natural conflict style and be provided with models to enhance this
Workshopping your current issues
Developing practical strategies that will work
YOU CAN COMPLETE THE COURAGEOUS CONVERSATIONS COURSE BY: